Customer Priority Program

Warranty Information

New Stock: Product has never been out of the box for any reason.

  • Full Factory Warranty
  • Three Year Gold Standard Program, if applicable
  • B-Sew Inn Customer Priority Program with 1 Year Labor & Routine Maintenance (does not include parts)

Open Stock: Product that has been out of the box for any reason, but still qualifies for NEW warranty.

  • Full Factory Warranty
  • Three Year Gold Standard Program, if applicable.
  • B-Sew Inn Customer Priority Program with 1 Year Labor & Routine Maintenance (does not include parts)

Pre-Owned Certified: Product that qualifies for limited reinstated warranty with Baby Lock & B-Sew Inn.

  • Limited Reinstated Factory Warranty
  • Remainder of Gold Standard, if applicable.
  • B-Sew Inn Customer Priority Program with 1 Year Labor & Routine Maintenance (does not include parts)

Pre-Owned: Product that does not qualify for any factory warranty but will have warranty with B-Sew Inn

  • No Factory Warranty
  • No Gold Standard Program
  • B-Sew Inn Customer Priority Program with 90 Day Labor (does not include parts or routine maintenance)
  • No refunds or exchanges

Labor: B-Sew Inn supplements the Manufacturer’s Warranty on ALL products by guaranteeing not to charge the customer for labor costs associated with mechanical adjustments and/or replacement of parts for period of time stated above. This does not include the cost of parts, abnormal use of equipment or machines being used in a home-based or commercial business of any type. Parts may be covered through Factory Warranty and/or Gold Standard Program, if applicable; if parts are not covered, customer is responsible for cost of parts.

Love of Sewing Membership: Baby Lock and B•Sew Inn are proud to offer this exclusive service & support program! When you purchase qualifying Baby Lock machines, you may also purchase a transferable Love of Sewing Membership for 2 Years (LOSML3) or 4 Years (LOSML1 & LOSML2) for service and support. This industry leading program offers FREE service and maintenance for 2/4 years, including most parts (see LOSM Policies for details); Owner's Instruction Courses from your Authorized Baby Lock Retailer; Exclusive LOSM offers (over $129 value); Toll-free consumer helpline; Baby Lock updates on future offers; and may be honored at any Baby Lock Authorized Retailer in the United States.

Return/Exchange Information

B-Sew Inn strives to provide 100% satisfaction to every customer. If you are not happy with your purchase we encourage you to return to our store and visit with any B-Sew Inn Team Member. We want you to be happy and for your sewing experience to be inspiring. Here are the options for returns-refunds or exchanges.

100% Exchange Program: New & Open Stock – B-Sew Inn will guarantee you 100% of your initial purchase price of MACHINE ONLY, before taxes and exclusive of the extended warranty plans, towards the purchase of any NEW MACHINE in our store. The NEW MACHINE selling price must be greater than the original purchase price. NEW MACHINE must be purchased within SIX (6) MONTHS of original purchase. NEW MACHINE will be sold at manufacturer’s suggested retail price (MSRP). Machines used commercially do not qualify for 100% Exchange Program.

Returns for Refund: Equipment or unused consumable items may be returned for a full refund for up to seven (7) days from the date of purchase. Merchandise must be in the original, undamaged packaging with all components. If original packaging is unavailable or damaged, a 15% restocking fee will apply; additionally the MSRP of missing components will be deducted from the refund. All refunds must be approved by management and processed with the same form of payment originally used. Cash or check transactions are processed at the business office and a check will be mailed to the customer’s home address within 21 business days.

Returns for Store Credit: Equipment or unused consumable items may be returned for a store credit for up to thirty (30) days from the date of purchase under the following conditions: merchandise must be in the original, undamaged package; merchandise must be unused and show no signs of usage; all components/accessories must be included; merchandise must be a current stocked item. Approval by Store Manager may be required for transactions over $500. Merchandise credit will be processed on a B-Sew Inn GIFT CARD.

Exception to the RETURN/EXCHANGE INFORMATION above: Software/hardware, including designs may only be exchanged if defective. Preowned, clearance or closeout items may not be returned unless defective. Pre-Owned machines may not be returned/exchanged unless defective and un-repairable during the 90 day warranty period. Machines used commercially may not be returned/exchanged for any reason.

Other Customer Priority Program Information

Training: (Applicable to all sewing, quilting & embroidery machines and sergers)B-Sew Inn guarantees to provide basic instructional classes at no additional charge. Additional training and education is available in various events, classes, clubs and programs. Attendance fees or kit charges may apply and will vary based on detail of each event. B-Sew Inn is committed to continued education and will always strive to keep the cost of education to a minimum based on the cost of preparing, planning and hosting the educational events.

Layaway Program: B-Sew Inn offers a FREE layaway program for purchases over $100. Closeouts, pre-owned machines and some promotional merchandise may not be placed in layaway. A 20% NON-REFUNDABLE down payment is required. Three (3) programs are available based on total purchase price of merchandise.

90 Days

Purchases over $100

120 Days

Purchases over $500

180 Days

Purchases over $1,000

Balance due after applying down payment must be made in equal monthly payments. Failure to make monthly payment may result in termination of layaway and complete forfeit of all payments. A layaway may be cancelled during its layaway period, if payments are current; however the 20% NON-REFUNDABLE down payment will be forfeited and all other payments will be transferred to a B-Sew Inn Gift Card. All layaways not picked up timely may be cancelled and all payments forfeited. Customers are responsible to make timely payments; B-Sew Inn does not contact customers by mail or phone to collect payments.

Loaner Program (Applicable to New & Open Stock): If your sewing machine or serger is brought in for repair during the initial 3 months of your warranty period, and we cannot repair the machine in ten (10) working days, we will provide a free loaner of similar features at no charge, if available. If a loaner machine is not available, you may arrange to bring your projects to the store and use a floor model machine. Loaners are not available during routine maintenance and service.

Discounts & Priority Programs: All customers purchasing applicable equipment from B-Sew Inn will become a PRIORITY CUSTOMER and thereby qualify for special 20% discount on all consumable items. ;Additionally customers will receive priority invitations to events, special training, clubs and seminars. These benefits apply as long as you own this qualifying machine

This Customer Priority Program applies to the merchandise purchased in store at B-Sew Inn and is only honored in store at B-Sew Inn. It is not valid on purchases made online or on machines being used in a home-based or commercial business of any type. B-Sew Inn may opt to change, discontinue or alter the benefits of the Customer Priority Program at any time without notice.

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